Vacant job

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We pay out approximately 260 billion SEK each year. These are the tax funds we manage. It is a significant responsibility. Therefore, we thoroughly examine each case, follow laws and regulations, inform and guide, care, and show compassion. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

Our workplace is characterized by collaboration, helpfulness, and a good working environment. We have high competence with an unpretentious and trusting culture. As an employee with us, you have the opportunity to combine office work with flexible hours and remote work to some extent.

Case Management, Customer Contact, and Teamwork

As a claims officer, you have an important mission: to help citizens ensure that the right person receives the right compensation at the right time. You provide individuals with the means to have an overview and feel secure in all contacts with the Swedish Social Insurance Agency. Each individual has a unique situation that needs to be addressed based on their specific needs. In your work, you are responsible for conducting investigations based on applicable regulations. You calculate and make decisions regarding compensation when necessary. You have daily contact with applicants and insured individuals primarily via phone but also in writing. Part of your job involves answering incoming calls where you identify needs and provide general and specific information. Your work also includes informing and supporting our self-service solutions. The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you, who will work with us, have a strong sense of security.

Within parental insurance, you will handle parental benefits, temporary parental benefits, and determine the income on which the compensation is based. The processing takes place in an automated system as the application process often occurs via the web. Through the system, cases that need to be supplemented or further processed before a decision is assigned. Your processing may depend on external actors such as employers, schools, and authorities. The work is performed independently with the support of active teamwork.

The position involves being scheduled in customer service to some extent. Here, you will answer questions and handle cases from calling customers.

We are looking for someone who

• has a high school diploma or equivalent experience and qualifications
• is service-oriented
• has a systematic and meticulous approach to work
• is stable and can maintain energy even in stressful situations
• is results-oriented and wants to achieve set goals
• collaborates effectively with others to reach common goals
• has good communication skills, both verbally and in writing
• has the ability to manage IT systems in effective workflows.

It is advantageous if you have

• a solution-focused and flexible approach
• experience in customer meetings in a fast-paced and varied environment, preferably in telephony
• experience in a results- and goal-oriented organization
• worked with case management where you have made decisions that affect individuals
• experience in providing information to customers based on guidelines or current legislation
• very good ability to communicate in Swedish, both verbally and in writing
• good ability to communicate in English
• experience in interpreting, calculating, and compiling figures according to established templates.

We place great emphasis on your personal qualities.

Other

A number of positions, permanent, full-time, with start date by agreement. A probationary period may be applicable. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. Remote work is possible if the job allows. In this recruitment, psychological tests may be used as part of the selection process. Location: Norrköping.

Would you like to know more about the Swedish Social Insurance Agency as an employer? Visit fk.se/jobbahososs (https://www.fk.se/jobbahososs)

Contact Persons

Manager: Jessica Lüppert Tell, 010-112 08 32 (for questions about the position). HR Specialist: Carolina Ramén, [email protected] (mailto:[email protected]), 010-113 44 08 (for questions about the recruitment process). ST: Maria Cadelin Jonsson, 010-112 28 07, Saco-S: Daria Memetovic, 010-118 40 78, Seko: Johanna Grundström, 010-115 30 44.

Application

Welcome with your application by Monday, April 6, 2026. Please upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to Bank ID, call the HR specialist named in the ad for assistance in submitting your application.